Privacy Policy

Last Updated: June 8th, 2026

At Sol & Vervain, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, request our services, or otherwise interact with us.

By using our website and services, you agree to the practices described in this Privacy Policy. This Privacy Policy describes how Sol & Vervain (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit our website, use our services, make a purchase, create an account, submit a customization request, or otherwise communicate with us. For the purposes of this Privacy Policy, “you” and “your” refer to any customer, website visitor, account holder, or other individual whose information we collect in connection with our services. 

Sol & Vervain is a sole proprietorship engaged in the provision of products, services, and related business activities through its website and other channels.

Business Name: Sol & Vervain

Address:
Sol & Vervain
Marvel Apoorva Apartments
Ramapuram, Chennai – 600089
Tamil Nadu, India

Email: vanakkam@solandvervain.com

We collect information that you voluntarily provide when interacting with our website or placing an order.

Information that you directly submit to us through our website, services, or communications may include:

· Contact information including your full name, email address, phone number, and shipping or billing address

· Order information including order details, purchase history, product preferences, payment confirmation, and information necessary to process and fulfill your purchases

· Account information including your account login credentials and other information associated with creating and maintaining a customer account

· Customer support and communication information including details you choose to share when contacting us through email, contact forms, WhatsApp, social media, or other communication channels

· Reviews and feedback including ratings, reviews, testimonials, and other content voluntarily submitted by you

For customized or personalized products, we may also collect personalization information submitted by you, including:

· Names and initials

· Dates

· Custom messages and quotes

· Logos

· Photographs

· Other content provided for personalization purposes 

Customers may choose to create an account on our website or place orders through guest checkout.

When an account is created, we may store account-related information necessary to provide access to your account, process orders, and improve your shopping experience.

You are responsible for maintaining the confidentiality of your account credentials.

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and website technologies.

This may include:

· IP address

· Browser type

· Device information

· Operating system

· Pages viewed

· Website usage patterns

· Referring websites

· General geographic location

This information helps us understand how visitors use our website and improve our products, services, and user experience.

Our website may use third-party analytics and website services, including tools such as Google Analytics, to help us understand website traffic, visitor behavior, and overall website performance.

These services may collect information about your interactions with our website, including pages visited, time spent on the website, device information, browser information, and approximate location information.

The information collected through these services helps us analyze trends, improve website functionality, enhance customer experience, and support our business operations.

We use the information we collect to:

· Process and fulfill orders

· Deliver products and services

· Create and manage customer accounts

· Respond to inquiries and customer support requests

· Communicate regarding orders and deliveries

· Process customized product requests

· Improve our website and customer experience

· Maintain business records

· Prevent fraud and misuse

· Comply with legal obligations

· Analyze sales trends and customer preferences

· Develop new products, services, and offerings

Payments made on our website are processed through secure third-party payment service providers.

We currently use CCAvenue and may use other payment service providers from time to time.

Sol & Vervain does not store complete credit card, debit card, banking, UPI, or other sensitive payment information on its systems.

Payment information is collected and processed directly by the relevant payment service provider in accordance with their own privacy and security practices. For information about how CCAvenue collects, uses, and protects customer information, please refer to CCAvenue’s Privacy Policy: https://www.ccavenue.com/privacy-policy-customers.

To fulfill and deliver orders, we may share necessary customer information with our shipping and logistics partners.

This information may include:

· Customer name

· Phone number

· Shipping address

· Order details required for delivery

We currently use The Professional Courier and may engage additional courier or logistics partners as required for business operations.

Customers may submit product reviews and ratings through our website.

Reviews submitted by customers may be reviewed by us for appropriateness, relevance, and compliance with our website standards before being displayed publicly on our website. We reserve the right not to publish, remove, or edit reviews that contain inappropriate, offensive, misleading, unlawful, or irrelevant content.

We encourage customers not to include sensitive personal information in reviews or publicly visible content.

Certain products offered by Sol & Vervain may be personalized or customized.

For such orders, customers may provide content including names, initials, dates, messages, logos, photographs, artwork, or other materials.

Such content is collected solely for the purpose of fulfilling customization requests, creating the ordered products, maintaining order records, and providing customer support.

Customers are responsible for ensuring that they have the necessary rights and permissions to provide any content submitted to us.

We do not sell, rent, or trade customer personal information to third parties.

We may share information with trusted service providers only when necessary for business operations, including:

· Payment processing providers

· Website hosting and technology providers

· Analytics providers

· Shipping and logistics partners

· Professional advisors where legally required

Information may also be disclosed if required by law, regulation, court order, governmental authority, or to protect our legal rights.

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Customers are encouraged to protect their account credentials and personal devices.

How long we retain your personal information depends on various factors, including the nature of our relationship with you, the products or services provided, legal and regulatory requirements, business record-keeping needs, and legitimate operational purposes. We retain customer information for as long as reasonably necessary to:

· Provide our products and services

· Maintain customer accounts

· Fulfill orders and customization requests

· Maintain business and transaction records

· Resolve disputes and customer service matters

· Comply with legal, regulatory, accounting, and tax obligations

· Improve our products, services, and customer experience

· Support future transactions and ongoing business operations

When information is no longer required for legitimate business or legal purposes, we may securely delete, anonymize, or otherwise dispose of such information.

While our primary operations are based in India, we may offer products and services to customers located in other countries.

By using our website and services, you understand that your information may be processed and stored in India or other locations where our service providers operate.

Our products and services are not specifically directed toward children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the situation. If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the details provided below to request its deletion.

Subject to applicable laws, you may request to:

· Access personal information we hold about you

· Correct inaccurate information

· Update your information

· Request deletion of your information

· Withdraw certain permissions previously provided

To submit a request, please contact:

vanakkam@solandvervain.com

We may retain certain information where necessary for legitimate business, legal, accounting, security, fraud prevention, or regulatory purposes.

Our website may contain links to third-party websites, services, social media platforms, or applications.

We are not responsible for the privacy practices, policies, or content of third-party websites and encourage users to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or operational practices without notice.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy or the way your information is handled, please call or email us at vanakkam@solandvervain.comor contact us at Sol & Vervain, Marvel Apoorva Apartments, Ramapuram, Chennai – 600089, Tamil Nadu, India.